FAQ – Delivery
Cards
All your cards go through our workshop, which handles the printing.
When you create a card before 11AM (French time), it is handed over to La Poste on the very same day. If you create it after 11AM, it will be sent out on the next business day at the same time. After that, La Poste’s delivery times apply 🕒:
- France and Europe: 2 to 6 business days
- USA, Canada, and Australia: 4 to 12 business days
- Rest of the world: 1 to 3 weeks
La Poste currently operates Monday through Friday (excluding public holidays). Delivery times may be slightly longer than usual due to public holidays in May. We appreciate your understanding and patience. 💌
If you’d like to learn more about the team that prints and ships your cards, we’ve written a little article on the topic which you can read HERE.
Photo albums
Your photo album is made in our French workshop within 3 to 4 business days. It is then handed over to the postal services for delivery within the following times:
- France and Europe: 2 to 6 business days
- USA, Canada, and Australia: 4 to 12 business days
- Rest of the world: 1 to 3 weeks
All cards, regardless of format (postcard or greeting), are sent in an envelope, with no additional charge!
- Your photos remain confidential 👀
- Your card stays protected from the weather ☔️
When you order a batch of postcards or event cards, your order comes with as many blank envelopes as there are cards.
All postcards and event cards sent directly to their recipients from the app are stamped and mailed in an envelope. Everything is included in the price! 🙂
Card batches are delivered without postage. Your order includes cards with a personalized front, a personalized or blank back depending on your preferences, and a set of blank envelopes.
If your order does not appear to have been delivered within La Poste’s standard delivery times, please send us a message at hello@fizzer.support.
You can send your creations to any country in the world, with no additional cost as it is included in the purchase of your credits. 🌎
You can send cards and albums to any country… the only limit is your imagination! 🌈
All that’s left is to capture your memories, send them off, and most importantly… share them!