FAQ – How it works?
🎙 Frequently asked questions
Fizzer turns your favorite photos into personalized cards, magazines and albums for all occasions: holidays, birthdays, thank-yous, congratulations, weddings, births and more! 💌
The app is available on both computers and smartphones (iOS and Android).
To get started, simply create an account and purchase some credits. Here at Fizzer, we have a special way of doing things: a credit is a currency you can use to send your creations. You can buy credits in packs and use them as you please!
- Sending 1 postcard costs 1 credit
- Sending 1 magnetic postcard costs 2 credits
- Sending 1 event card (announcements, invitations) costs 2 credits
- Sending 1 standard 24-page photo album costs 10 credits
- Sending 1 magazine costs 5 credits
Credit Pricing:
- 1 credit = €2.79
- 10 credits = €25.99
- 20 credits = €49.99
- 40 credits = €95.99
- 80 credits = €179.99
- 150 credits = €299.99
Once you have your credits, you can start creating!
- Select the product: classic or magnetic postcard, event card, set of cards, photo album…
- Customize your creation: choose the theme and design.
- Add your favorite photos.
- Write your message or captions (add emojis if you like! 😉), and personalize them with your choice of font and color.
- Select your recipients.
- Choose a shipping date.
- Confirm, and it’s posted!
When you create a card, it is processed within 24 working hours. It is printed, put into an envelope, stamped and shipped anywhere in the world. The price remains the same regardless of the destination. Photo albums are made in France within 3 to 4 days. Shipping costs are included in the price, no matter the destination.
Once ready, your order is handed over to La Poste, which handles all deliveries. Standard delivery times apply:
- France and Europe: 2 to 6 business days
- USA, Canada, and Australia: 4 to 12 business days
- Rest of the world: 1 to 3 weeks
Give it a try!
Yes, all cards, whether they are postcards or greeting cards, are sent in an envelope with no additional cost!
- Your photos remain confidential 👀
- Your card stays protected from the elements ☔️
You are planning to travel or send a quick hello 👋 to a loved one living abroad? You can send your postcards to any country in the world at no additional cost! 🌎 This is included in the purchase of your credits. The price also covers postage and the envelope.
Postcards
All your cards are handled by our workshop team, who manage printing.
When you create a card before 11:00 AM (French time), it is handed over to La Poste on the very same day. After 11:00 AM, it will be sent on the next working day at the same time. After that, La Poste’s delivery times apply 🕒
- France and Europe: 2 to 6 business days
- USA, Canada, and Australia: 4 to 12 business days
- Rest of the world: 1 to 3 weeks
La Poste currently operates from Monday to Friday (excluding public holidays). Delivery times may be slightly longer due to public holidays in May. We appreciate your understanding and patience. 💌
Photo Albums
Your photo album is made in France (like the rest of our products!) within 3 to 4 days. It is then handed over to the postal services for delivery within:
- France and Europe: 2 to 6 business days
- USA, Canada, and Australia: 4 to 12 business days
- Rest of the world: 1 to 3 weeks
💳 Pricing
When you purchase credits, it doesn’t mean your order is immediately shipped. 🙂 In fact, you can think of credits as a form of currency. The credits you’ve purchased (whether individually or in packs) are used to create and send postcards, event cards, sets of cards, magazines or photo albums.
At the end of each creation, before finalizing, Fizzer will display the cost in credits based on the product and the number of recipients you’ve selected.
Once the order is placed, the required credits will be deducted from your account.
To ensure your order is shipped without issues, follow these steps:
- Check your credit balance or purchase additional credits if needed.
- Start creating your card or product.
- Select one or more recipients.
- Confirm your order. The necessary credits will be automatically deducted from your Fizzer account.
To stock up on memories (and delight friends or family 😉), here are the available credit packs and their prices:
- 1 credit = €2.79
- 10 credits = €25.99
- 20 credits = €49.99
- 40 credits = €95.99
- 80 credits = €179.99
- 150 credits = €299.99
- 1 postcard = 1 credit
- 1 magnetic postcard = 2 credits
- 1 greeting card = 2 credits
- 1 standard 24-page photo album = 10 credits
- 1 standard 16-page magazine = 5 credits
For postcards, the price includes postage and the envelope. ✉️ For photo albums, the price covers delivery costs to any destination.
Need to top up your credits before delighting your loved ones? 📬
Here’s how to do it:
- Log in to the Fizzer app.
- Go to the Menu.
- Click on “Buy credits” or your remaining credit balance.
- If you have one, enter your promo code and click on “Add.”
- Select the credit pack of your choice.
- Click on “Buy.”
- Complete the payment and you’re done!
You’re now all set to make your loved ones smile from ear to ear! 😃
Each product requires the use of credits. The more options and recipients you add, the more the credit cost will vary. For 1 recipient:
- A postcard = 1 credit (envelope and postage included)
- A magnetic postcard = 2 credits (envelope and postage included)
- A greeting card = 2 credits (envelope and postage included)
- A set of cards = 1 credit per postcard or 2 credits per event card
- A standard photo album = 10 credits (shipping included)
- A standard 16-page magazine = 5 credits (shipping included)
It’s easy: you multiply the unit cost of the product by the number of recipients selected.
- 1 postcard (at 1 credit) for 5 recipients = 5 credits
- 1 magnetic postcard (at 2 credits) for 5 recipients = 10 credits
- 1 greeting card (at 2 credits) for 5 recipients = 10 credits
- 1 set of 10 postcards (at 1 credit each) = 10 credits
- 1 set of 10 greeting cards (at 2 credits each) = 20 credits
- 1 standard 16-page magazine = 5 credits
- 1 standard 24-page photo album = 10 credits minimum + 1 credit per additional double page
Since 2014, we have been using Stripe, a payment system renowned for its reliability, security and data encryption.
Stripe is PCI certified. PCI certification is an international security standard that ensures the safety of our data. The platform benefits from the latest advancements in securing electronic payments.
Rest assured, your banking information is in good hands, and ensuring your security is our top priority!
All payments made on Fizzer are processed in €, $, and £.
Of course! Many professionals use Fizzer to surprise their clients and colleagues with personalized memories. If you have a specific request, please contact us at hello@fizzer.support.